The Customer
Education in Motion, or EiM, is a purpose-driven company with mission-aligned education brands, who committed to developing sustainability & global citizenship, pioneering brands and innovative learning & community experiences. Today EiM is a huge education organization with more than a dozen of innovative education schools, including Dulwich International College, Dulwich International High School, Sherfield School, Hochalpines Institut Ftan and Dehong School, benefiting thousands of students and families each year.
The Challenge
With the growth of the organization and business, it becomes inevitable that more and more devices like laptops, tablets and display panels have been used in daily work and classes. Such a large scale number of devices has made the maintenance for IT department a heavy burden. Besides, due to the increasing need for remote work since 2020, the traditional way of distribute update to devices from intranet has become less efficient. The organization will need a more effective way to ensure the security of devices and features being up-to-date.
The Solution
Microsoft Intune is a cloud-based unified endpoint management service brought out by Microsoft, which including MDM service for managing endpoint devices. Being included as part of the Microsoft 365 licenses features, Intune fits EiM’s requirement of managing organization devices perfectly.
To bring the solution into practice, several conditions need to be take into consideration, including but not limited to:
- The role and scope assignment for administrators and resources as each school holds different levels of permissions for managing the objects in directory.
- The way of enrollment for devices with different OSs and situation. Conditions, like being managed by local directory or not, devices allowed to be factory reset, used by a staff or students, should all be considered before deployment.
- Factors that may block the progress of enrollment, like domain joined devices being absent from office, conflict caused by devices being managed by other system.
In addition, notification and tutorial for staff and administrators is also the key part to make the system being used properly with adequate load.
The Result
The on boarding of Intune has successfully downgrade the load of repetitive works for IT department and allows them to spend time on more advanced features. Devices users can also get applications and updates more timely, all automatic or self-serviced. Besides, working as a prerequisite, this has pave the road for on boarding other latest security feature from Microsoft in the future.
