Teams Voice Solution
Microsoft Teams is a collaboration platform developed by Microsoft, offering a range of communication tools, including voice calls, video conferences, and text chats. The voice solution of Teams is particularly suitable for remote work and team collaboration environments.
These voice features include:
- One-on-One Voice Calls: Users can make personal voice calls directly through Teams.
- Team Meetings: Supports multi-participant voice and video meetings, where users can share screens, files, etc.
- Phone System Integration: Teams also allows integration with existing phone systems, providing enterprise-level calling features.
- Mobile Device Support: Through the Teams mobile app, users can make voice calls on smartphones or tablets.
- Advanced Features: Including voicemail, call forwarding, meeting recording, etc.
These features make Teams a very powerful tool for corporate communication, especially in scenarios requiring frequent team collaboration and remote work. Since my information might not be up-to-date, for the latest features or updates on Microsoft Teams, I recommend visiting Microsoft’s official website or contacting their customer service.
Teams Phone System
If your organization has the following needs, you may want to consider using the Microsoft teams voice solution.
- use Teams with Phone System
- retain your current PSTN carrier
- Need mix routing, some calls are going via Calling Plans, some via your carrier
Teams Phone offer.
- place and receive calls, transfer calls, and mute or unmute calls
- click a name in their address book, and place Teams calls to that person
- use their mobile devices, a headset with a laptop or PC to place and receive calls
The Microsoft Teams Phone System offers three deployment models, each with its unique features and suitable scenarios:
- Phone System with Calling Plan
- Phone System with own carrier via Operator Connect
- Phone System with own carrier via Direct Routing
In summary, the main differences between these three models lie in the way telephony services are provided and how users integrate with the telephony system. “Calling Plan” is Microsoft’s all-inclusive service, “Operator Connect” allows the use of a carrier of choice, and “Direct Routing” offers the highest degree of customization and control.
Important. In mainland China, due to policy and legal requirements, only “Phone System with own carrier via Direct Routing” deployment is supported.
Solution Requirements
- Requires uninterrupted connection to Microsoft 365
- Microsoft Phone System license in Microsoft 365 (included E5,or an add-on for E1&E3)
- A Communications Service Provider that can provide SIP Trunks for Teams (a dial tone provider)
- Microsoft-certified Session Border Controller (SBC) instance to terminate the SIP Trunks